💄 Makeup Service - Cancellation & Refund Policy

☑️ Free Cancellation:
100% refund if the event is 15+ days away.

☑️ Partial Refund:
50% refund if cancelled 7–14 days before the event.
25% refund if cancelled 3–6 days before the event.

☑️ No Refund:
Cancellations made within 72 hours (3 days) of the event.
If the artist has already started traveling or reached the location.

☑️ Artist Cancellations:
Client gets a 100% refund + ₹500 Matrut e-voucher.
Replacement artist may be arranged (subject to client approval).

☑️ How to Cancel:
- Cancellations must be done through the Matrut platform only.
   To request a cancellation, please  contact us  with your order ID.
- Confirmation will be shared via SMS/Email.
- Refunds processed within 5–7 working days.